Frequently Asked Questions

Yes, payments can be made online. You may either select “Make A Payment” from the Reliance Management website and be redirected to the payment site, or go directly to the payment site at www.rentpayment.com using your computer or by downloading the app on your smart phone. Just log in and choose to pay via credit card, debit card or echeck.

Click here to access user guides to pay online if you would like assistance getting started.

The smart phone app is pictured below.

Email your property manager to submit a work order request.

An afterhour’s emergency is defined as a maintenance condition that if not addressed promptly, may cause injury, threaten health, or cause serious damage to the property such as: fire, broken gas line or leak, broken water line or flooding occurring outside the normal 8:00 a.m. to 5:00 p.m. business hours. This does not include air condition/ heating not working or being locked out.  If you believe you have an afterhour’s emergency, please contact our call center at (602) 265-6000, leave a detailed message and the on-call maintenance engineer will be contacted to assist you.

The afterhour’s maintenance phone number is not a replacement for calling local emergency services.  If you are experiencing a life threatening emergency, such as a gas leak, fire, or serious injury please call 911.

If you believe you have an afterhour’s emergency, please contact our call center at (602) 265-6000, leave a detailed message and the on-call engineer will be contacted to assist you.

The after hour’s maintenance phone number is not a replacement for calling local emergency services.  If you are experiencing a life threatening emergency, such as a gas leak, fire, or serious injury please call 911

Each tenant is required to pay a proportionate share of the common area maintenance (CAM) expenses in accordance with the terms of their Lease.  Examples of common area maintenance items are: landscaping, trash removal and roof repairs, etc. Each year the Landlord estimates the annual costs for common area maintenance, divides the total amount into twelve equal monthly payments and then bills tenants monthly for their estimated portion of these costs based on the square footage they occupy. Because these monthly payments are based on budget estimates, at year-end the Landlord conducts a reconciliation of estimates paid compared to actual expenses incurred.  Should the estimates already paid monthly by a tenant be less than the actual annual costs incurred; the Landlord will bill a separate CAM Reconciliation invoice to tenants for any unpaid balance due. Alternately, if the actual annual expenses were less than estimated, the Landlord will issue a credit memo and this amount will be credited toward your next rent payment. As managing agents for the Landlord, we make every effort to keep the property expenses in line with forecasted budgets. If you have any questions, or would like further information, please contact the management office, and ask to speak with your property manager, for assistance.

Rent is due the first day of the month and considered late after the tenth day of the month.

• ACH Wire Transfers
• Online Payment using debit, credit, or e-checks
• Phoenix in-office payments at 2122 E. Highland Avenue, Suite 400, Phoenix, AZ 85016
• After-hours payments can be submitted using the red drop box in front of the building entrance doors.

Normal A/C servicing shall mean the following service and maintenance on the air conditioning units, performed by a licensed HVAC contractor, every twelve (12) months during the Lease.

Spring Maintenance:

• Lubricate Motor
• Check and tighten all electrical connectors
• Inspect and clean evaporative and condenser coils
• Check refrigerant charge
• Visual inspection of unit for other required maintenance
• Monthly Maintenance – change air conditioner filter

“Normal Cooler Servicing” shall mean the following service and maintenance on evaporative cooling units, performed by a licensed HVAC contractor, every twelve (12) months during the Lease.

Spring Maintenance:

• Change cooler pads
• Lubricate bearings
• Replace or adjust (as required) blower belt
• Drain and clean cooler basin
• Visual Inspection of unit for other required maintenance

Please contact your property manager regarding lease renewal. Click here to see our team and find your managers contact information.

Each property has a team consisting of a manager, assistant manager and engineer who work collaboratively to assist tenants.  You can reach a member of your team by calling the home office at 602-265-6000.

A fully signed Lease copy is provided upon commencement of the Lease term.  If you would like to request an additional copy, the Lease signer should contact the property manager or assistant property manager directly to request a copy.  Unfortunately, we cannot release a copy to any requestors other than the Lease signer.

Please contact your property manager to schedule a move-in inspection.  During the move-in inspection, the suite keys will be exchanged.

The United States Post Office owns and manages the cluster boxes at the majority of our properties.  In order to request a key, tenant will need to bring a copy of their signed Lease to the local Post Office and request a mailbox assignment and key there. There are a few exceptions for mailboxes which we own and manage directly.  If your property falls into this category, the manager or assistant manager can assist you in obtaining a mailbox key.

Tenant shall pay for all fuel, cable, gas, oil, heat, electricity, telephone, and other utilities which may be furnished to or used by them in the Premises or the Property during the term of their Lease. If any of the utility services are not separately metered to the Premises, Tenant shall pay to Landlord its pro-rata share of the cost for such utility service based upon Landlord’s statement within ten (10) days after receipt of such statement.

Please contact the property manager or assistant property manager in order to request a copy of the W-9.

Statements are sent as a courtesy to each tenant a week prior to the first of the month and can be either e-mailed or sent via US mail to the physical address on file.  Please let your manager or assistant manager know which method you would prefer.